CUSTOMER CARE
At SUI Workshop / Suigeneris Atelier, we are committed to providing a thoughtful and personalised experience for every customer. From handcrafted products to in-studio workshops, we take pride in delivering quality, care, and attention to detail in everything we do.
If you have any questions regarding our products, orders, or classes, we are always happy to assist. Whether you need help choosing the right piece, checking order progress, or booking a workshop, please don’t hesitate to reach out.
You can contact us via email at suigenerisatelier21@gmail.com, and we will respond as soon as possible. As a small artisan studio, responses may take up to 1–2 business days, but we always do our best to get back to you promptly.
We value clear communication and customer satisfaction, and we aim to make your experience with us smooth, enjoyable, and inspiring.
Thank you for supporting handmade craftsmanship and being part of our journey.
PRIVACY & SAFETY
At SUI Workshop / Suigeneris Atelier, we are committed to protecting your privacy and ensuring that your personal information is handled with the highest level of care and security.
All personal information collected through our website, including your name, contact details, and order information, is used solely for processing orders, providing customer support, and improving your overall experience with us. We do not sell, trade, or share your personal information with third parties, except where necessary to complete your transaction (such as secure payment providers and shipping services).
All payments are processed through trusted third-party payment gateways, ensuring that your financial information is encrypted and securely handled at all times.
We may contact you via email regarding your order status, shipping updates, or important service-related information. If you choose to subscribe to our updates, you may also receive news about new products, workshops, or special offers. You can unsubscribe at any time.
We take reasonable steps to protect your data from unauthorized access, misuse, or disclosure. By using our website, you agree to the collection and use of information in accordance with this policy.